When mistakes are made, you need to own it, fix it, and take responsibility. In this episode, Kellen and Sean Z discuss how having tough conversations and taking responsibility can actually lead to more business.
1:15 DFW live event
2:45 Tough conversations
13:00 Taking responsibility
Takeaways:
Avoiding tough conversations with your consumers can erode trust.
Don’t run away from things you can’t control, instead be an educator, lean into them and explain why they happened.
Sometimes things just go bad. You have accept it, own it, and move on.
Quotes:
“I never met a problem that got better with age.”
“LOs bury their head in the sand. Hope it’s going to get better, pretend it’s going to go away, and in reality it only gets worse.”
“Because this deal messed up, I have a better chance of getting a new referral partner, because I took responsibility.”
Show Links:
April 27th Event: https://nl.nextlevello.com/next-level-live-dfw-20221675870300638
Community Platform: www.BecomeNL.com
Strategy Call: www.NLStrategyCall.com
Podcast Partner: https://mortgage.leadpops.com/nextlevel/
Social Media:
Facebook - https://www.facebook.com/NextLevelLoanOfficers/
YouTube - https://www.youtube.com/channel/UCwSyHzkvBri1YWJSH7df1CQ
LinkedIn - https://www.linkedin.com/company/next-level-loan-officers/about/